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Learn about our warranty policies and coverage

Does my product come with a warranty?

All One Retail Group products purchased from an official distributor come with a 12-month warranty that is valid from the date of purchase. It is applied automatically, so you don't need to register your warranty. This limited warranty applies to...

What does this limited warranty not cover?

This limited warranty does not cover any problem that is caused by general wear-and-tear, improper use of the product, or malfunctions and damage not resulting from defects in material or workmanship. You can find more information about our Warranty

I bought my product refurbished, does it include the warranty?

Yes, it does include the warranty. If your product has been deemed faulty, we will either replace the item with another refurbished unit of the same condition or issue a refund. The warranty applies to all One Retail Group products sold by Aycorn.com

I bought my product second hand, does it include the warranty?

If you have purchased a second-hand product from another seller; your product is not covered under our Limited Warranty as it hasn’t been purchased from us directly or one of our recognised retailers (Amazon, eBay). Please note, second-hand purchases