Our Customer Care Team are committed to offering the highest level of care. Please complete our below form and we'll get back to you as soon as possible.

Shop

Reviews

aycorn

Where is my order?

I need a VAT invoice

My order has arrived damaged

I want to cancel my order

🛒 ORDER MANAGEMENT

What delivery options do you have?

Can I change my delivery details after placing my order?

I am missing items from my order

My order status indicates 'delivered,' but I have not received it

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

🚚 SHIPPING & DELIVERY

I've changed my mind, I'd like to return my order

I haven’t received my refund

My card has expired, will I get my refund?

Can I return my order in person?

Do you offer exchanges?

🔁 RETURNS & REFUNDS

What methods of payment do you accept?

Can I pay with Klarna?

My promotional code isn't working

My card has expired, will I receive my refund?

💳 PAYMENTS

Does my product come with a warranty?

What does this limited warranty not cover?

I bought my product refurbished, does it include the warranty?

I bought my product second hand, does it include the warranty?

🔐 WARRANTY INFORMATION

Where can I locate the Batch Code Number on my product?

My Monitor isn't working

Baby Monitor

Why doesn't my Thermometer turn on?

Baby Bath and Room Thermometer

The hook from my Lock is not moving

Why can't I open the cupboard door with my Magnetic Key?

What's the best way to remove the Locks?

Why can't I get the Locks to stick in place?

Baby Safety Proof Magnetic Cupboard Locks

Why are the Corner Protectors not sticking to the surface?

Safety Corner Protectors

🛠️ PRODUCT TROUBLESHOOTING

How do I install the Magnetic Safety Cupboard Locks?

How powerful are the magnetic keys?

How strong is the adhesive on the locks?

Where can I purchase extra magnetic keys for my locks?

How many user modes does my Baby Monitor have?

What are the dimensions of both the monitor and the camera?

What is the expected battery life?

What's the night vision range?

How do I set the Curtain up using the suction cups?

What is the maximum window size I can use the Blackout Curtain on?

How do I remove the suction cups?

Temporary Blackout Curtains

What are the dimensions of the corner protectors?

How do I install the corner protectors?

How do I remove the corner protectors?

How do I turn my Thermometer on?

How do I replace the battery?

Can I change my thermometer from celsius to fahrenheit?

📋 PRODUCT INFORMATION

Need help with your order? Get more information here

Get more information on our shipping & delivery processes

Learn about our returns and refunds process

Get information on payment methods and promotional codes

Learn about our warranty policies and coverage

Get your product working again with our troubleshooting guides

Get more information on our product offerings

All articles