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Get more information on our shipping & delivery processes

Where is my order?

We strive to deliver every order as quickly as possible. Our standard delivery time frame is 2 working days, and we make every effort to meet this commitment however, occasionally, unforeseen circumstances can lead to delivery delays. If you have not

What delivery options do you have?

You may view our full Delivery Policy here. Once your order has been dispatched, you can use the link provided within the email or SMS to make adjustments to your delivery preferences, including:. ●    Changing your delivery day. ●    Opting to have

Can I change my delivery details after placing my order?

When an order is placed, we try to dispatch the parcel as soon as possible to keep our delivery promise. Once the order information has been transmitted to the carrier, we're sadly unable to make any changes to the address. It's important to note tha

I am missing items from my order

It's important to note that our items are dispatched separately, each with its own unique tracking number. Therefore, they may not always be delivered together. We kindly ask that you carefully review your dispatch emails and locate any additional tr

My order status indicates 'delivered,' but I have not received it

We apologise if you have not yet received your order. If the courier has confirmed successful delivery to your address, we will need to initiate an investigation with them. If your parcel is not with a neighbor or another household member, please com

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

Unfortunately we do not deliver to the British Overseas Territories, or Sovereign Base Areas.