We accept Visa, MasterCard, American Express, and Maestro. You can also pay with PayPal. If you select this option at checkout, you will be redirected to PayPal's website to complete your purchase before returning to the website.

We accept Visa, MasterCard, American Express, and Maestro.
You can also pay with PayPal. If you select this option at checkout, you will be redirected to PayPal&apos;s website to complete your purchase before returning to the website.

What methods of payment do you accept?

Can I pay with Klarna?. Yes! We have partnered with Klarna so you can purchase items at a later date or in instalments, allowing you to enjoy our products sooner!. if you've not used Klarna previously, please click here for more information on how to

<p id="isPasted" style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Can I pay with Klarna?<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Yes! We have partnered with Klarna so you can purchase items at a later date or in instalments, allowing you to enjoy our products sooner!<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">if you&apos;ve not used Klarna previously, please click <a href="https://oneretailgroup.gorgias.com/app/settings/help-center/26974/%3Ca%20data-fr-linked=">here</a> for more information on how to set up an account.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">&#xA0;<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">What methods does Klarna use?<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Pay Later with Klarna This option gives you up to 30 days to pay once your new stuff has been shipped. No fees when you pay on time.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Pay Later in 3 with Klarna Shop now and pay for your new stuff in 3, free and easy instalments, taken monthly. We suggest that you spend responsibly.&#xA0;<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;"> I have returned my order and paid with Klarna but I haven&apos;t been refunded? Please contact our customer care team, with your order number, to confirm whether your order has been refunded.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;"> What happens if I cancel or return my order?<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">As soon as Active Era have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">&#xA0;<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Is my payment information safe?<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Payment information is processed securely by Klarna. No card details are transferred to or held by Active Era. All transactions take place via connections secured with the latest industry standard security protocols.<p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;"> <p style="font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Disclosure:&#xA0;<p style="margin-bottom: 0px; font-size: 16px; caret-color: rgb(47, 57, 65); color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; orphans: 2; widows: 2;">Klarna&apos;s Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. <a href="%3Ca%20data-fr-linked=">https://www.klarna.com/uk/terms-and-conditions/</a>

Can I pay with Klarna?

We accept the following payment methods in our website:

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We accept the following payment methods in our website:<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; color: rgb(47, 57, 65); font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box;">Visa Electron</li><li style="box-sizing: border-box;">Visa</li><li style="box-sizing: border-box;">Mastercard</li><li style="box-sizing: border-box;">American Express</li><li style="box-sizing: border-box;">Discover &amp; Diners</li><li style="box-sizing: border-box;">China UnionPay</li><li style="box-sizing: border-box;">JCB</li><li style="box-sizing: border-box;">Cartes Bancaires</li><li style="box-sizing: border-box;">Interac Cards</li><li style="box-sizing: border-box;">Apple Pay</li><li style="box-sizing: border-box;">Google Pay</li><li style="box-sizing: border-box;">PayPal</li><li style="box-sizing: border-box;">Klarna (Pay Later &amp; Pay in 3)</li></ul>

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💳 PAYMENTS

Where is my order?

I need a VAT invoice

My order has arrived damaged

I have not received all the items from my order

I want to cancel my order

🛒 ORDER MANAGEMENT

I've changed my mind, I'd like to return my order

I haven’t received my refund

My card has expired, will I get my refund?

🔁 RETURNS & REFUNDS

Does my product come with a warranty?

🔐 WARRANTY INFORMATION

What delivery options do you have?

Can I change my delivery details after placing my order?

🚚 SHIPPING & DELIVERY

Where can I locate the Batch Code Number on my product?

My Monitor isn't working

Baby Monitor

Why doesn't my Thermometer turn on?

Baby Bath and Room Thermometer

The hook from my Lock is not moving

Why can't I open the cupboard door with my Magnetic Key?

What's the best way to remove the Locks?

Why can't I get the Locks to stick in place?

Baby Safety Proof Magnetic Cupboard Locks

Why are the Corner Protectors not sticking to the surface?

Safety Corner Protectors

🛠️ PRODUCT TROUBLESHOOTING

How do I install the Magnetic Safety Cupboard Locks?

How powerful are the magnetic keys?

How strong is the adhesive on the locks?

Where can I purchase extra magnetic keys for my locks?

How many user modes does my Baby Monitor have?

What are the dimensions of both the monitor and the camera?

What is the expected battery life?

What's the night vision range?

How do I set the Curtain up using the suction cups?

What is the maximum window size I can use the Blackout Curtain on?

How do I remove the suction cups?

Temporary Blackout Curtains

What are the dimensions of the corner protectors?

How do I install the corner protectors?

How do I remove the corner protectors?

How do I turn my Thermometer on?

How do I replace the battery?

Can I change my thermometer from celsius to fahrenheit?

📋 PRODUCT INFORMATION