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If your product has a fault, we might ask you for your product batch code, for various reasons, including product tracking and quality assurance.The Batch code is a 8 digit number and can usually be found on the product label on your product.&#xA0;Here&apos;s where you can locate the product label for each of our products:<ul><li style="font-size: 16px;">Baby Monitor On the product sticker attached to the monitor&#xA0;</li><li style="font-size: 16px;">Magnetic Locks On the product box&#xA0;</li><li style="font-size: 16px;">Safety Corner Protectors On the product box</li><li style="font-size: 16px;">Blackout Blinds &amp; Curtains On the wash label attached to your product&#xA0;</li><li style="font-size: 16px;">Digital Thermometer&#xA0;On the product sticker on back of the Thermometer</li></ul>Please make sure to look carefully in these specified locations.

If your product has a fault, we might ask you for your product batch code, for various reasons, including product tracking and quality assurance.
The Batch code is a 8 digit number and can usually be found on the product label on your product.
Here's where you can locate the product label for each of our products:
Baby Monitor On the product sticker attached to the monitor
Magnetic Locks On the product box
Safety Corner Protectors On the product box
Blackout Blinds & Curtains On the wash label attached to your product
Digital Thermometer On the product sticker on back of the Thermometer

Please make sure to look carefully in these specified locations.

Where can I locate the Batch Code Number on my product?

🛠️ PRODUCT TROUBLESHOOTING

Where is my order?

I need a VAT invoice

My order has arrived damaged

I want to cancel my order

🛒 ORDER MANAGEMENT

What delivery options do you have?

Can I change my delivery details after placing my order?

I am missing items from my order

My order status indicates 'delivered,' but I have not received it

Do you deliver to British Overseas Territories, such as Gibraltar or the Falkland Islands?

🚚 SHIPPING & DELIVERY

I've changed my mind, I'd like to return my order

I've sent back my return, but haven’t received my refund

My card has expired, will I get my refund?

Can I return my order in person?

Do you offer exchanges?

I haven’t received my refund

🔁 RETURNS & REFUNDS

What methods of payment do you accept?

Can I pay with Klarna?

My promotional code isn't working

My card has expired, will I receive my refund?

💳 PAYMENTS

Does my product come with a warranty?

What does this limited warranty not cover?

I bought my product refurbished, does it include the warranty?

I bought my product second hand, does it include the warranty?

🔐 WARRANTY INFORMATION

My Monitor isn't working

Baby Monitor

Why doesn't my Thermometer turn on?

Baby Bath and Room Thermometer

The hook from my Lock is not moving

Why can't I open the cupboard door with my Magnetic Key?

What's the best way to remove the Locks?

Why can't I get the Locks to stick in place?

Baby Safety Proof Magnetic Cupboard Locks

Why are the Corner Protectors not sticking to the surface?

Safety Corner Protectors

The item I'd like to order is out of stock

Where can I find the product wattage?

How do I install the Magnetic Safety Cupboard Locks?

How powerful are the magnetic keys?

How strong is the adhesive on the locks?

Where can I purchase extra magnetic keys for my locks?

How many user modes does my Baby Monitor have?

What are the dimensions of both the monitor and the camera?

What is the expected battery life?

What's the night vision range?

How do I set the Curtains?

What is the maximum window size I can use the Blackout Curtain on?

How do I remove the suction cups?

Temporary Blackout Curtains

What are the dimensions of the corner protectors?

How do I install the corner protectors?

How do I remove the corner protectors?

How do I turn my Thermometer on?

How do I replace the battery?

Can I change my thermometer from celsius to fahrenheit?

📋 PRODUCT INFORMATION

Where can I locate the Batch Code Number on my product?Updated 7 months ago