General

Customer Care

• How can I contact you?
• Can I call and speak to someone?
• How long do I have to wait to receive a reply to my email?
• I can't place an order, can you help?
• I placed my order with Amazon, will you help me?
• I placed my order with eBay, will you help me?

Order

• I have completed my order, what happens next?
• I want to cancel my order
• I can't complete my order - error message is postcode validation
• My order isn't working
• I've received a faulty item, what should I do?
• International orders

Delivery

• What delivery options do you have?
• What courier do you use?
• I have placed my order after 4:45 pm, when will it arrive?
• Do you deliver on Saturday?
• Is it possible to track my order?
• Do I have to sign for my order?

Warranty

• Does my product come with a warranty?
• What does this limited warranty not cover?
• I bought my product second hand, does it include the warranty?
• I bought my product refurbished, does it include the warranty?
• How can I claim on my warranty?
• How do I raise a claim?

Returns and Refunds

• I've changed my mind, I'd like to return my order
• Can I return my order to the warehouse myself?
• Do you offer exchanges?
• When will I receive my refund?
• My card has expired, will I get my refund?
• Can you refund me to a different payment method?

Payment

• What methods of payment do you accept?
• Can I use an international card?
• Is your website secure?
• I have a promotional code, when do I enter this?
• My promotional code isn't working
• I’ve forgotten to add my discount code, can this be added after my order has been placed, or can I be refunded the difference?

Product Advice & Support

User Manuals & Videos