I've received a faulty item, what should I do?

Whilst we do everything we can to protect your order in transit, on occasion some orders may arrive in imperfect condition. If this has happened, please email our Customer Care Team with the below information:
- Pictures/Video of the issue
- Your order number
- The batch code, which can be located on the silver sticker or label of your order
- A description of the issue, as much detail as possible is always helpful!